Recently I was asked to help a customer write a high level Return of Investment summary for the implmentation of Operations Manager 2007 R2. I had a look on the web and found many points for Config Mgr (which are useful) but not too much on Operations Manager 2007 R2 from a high level business perspective. So here is my take on why an organisation should look at Operations Manager 2007 and what the possible Return on Investment could be:
Operations Manager 2007 R2 Return on Investment
Return of Investment on system/service monitoring solutions can be based on tangible, usually financial benefits, or intangible, soft focused benefits such as increased infrastructure, application and service monitoring knowledge within an organisations support team. Usually tangible benefits in implementing Operations Manager 2007 R2 focus on cost savings in regards to the following areas:
- License Cost – Operations Manager 2007 R2 with Microsoft’s flexible licensing suites including SMSE (System Center Enterprise Licensing) and sector focused pricing means that the cost to implement any product in the System Center family can be extremely cost effective as licensing is based on the host processor and not each individual O.S to be deployed. As System Center is usually part of an organisations existing volume license and/or software assurance agreement then considerable cost savings can be made when comparing to other enterprise management suites of IBM Tivoli TEC and HP OpenView etc.
- License Savings – Operations Manager 2007 R2 has the capability of being an end to end service monitoring platform meaning that consolidation of current point system monitoring tools is probable resulting in possible license savings. This also means that centralisation of core service monitoring.
- Service Outages – Failures to a core customer focused service can cause costs in terms of specialist knowledge from a third party required to fix the issue. Overall costs can be incurred by the organisation if the outage is for a sustained amount of time. Operations Manager 2007 R2 provides proactive monitoring meaning that potential issues which can cause a major service failure can be captured and addressed before a major issue that causes a service failure occurs. Each Management Pack (set of rules) which can be deployed with Operations Manager includes expert related knowledge directing a support operative to the potential cause and resolution of an issue.
- Manual service checks – In many developing IT infrastructures a support member(s) role may be to do daily, weekly or monthly checks on core services. Operations Manager 2007 R2 allows for automation of these checks and remedial recovery if there is an issue.
The intangible benefits to an organisation implanting Operations Manager 2007 R2 can be numerous and include:
- Knowledge based support – All Operations Manager 2007 R2 Management Packs are inbuilt with expert knowledge from product vendors meaning that if an application issue was to occur, clear summary of the problem, cause and possible resolution information is presented to the operator thus empowering them to solve the issue in a guided manner.
- Time To Resolve (TTR) – Time To Resolve refers to the point when an issue has occurred to when it is solved and the service can continue, in line with the service agreement, to the end customer or end user. As Operations Manager 2007 R2 provides knowledge based support this means that Time To Close of issues can be greatly reduced.
- Simplifying complexity – As an organisations infrastructure to support its process and infrastructure it can become a complex mesh of systems which can make it difficult for an non IT professional to see the benefit of the infrastructure deployed in relation the business. Operations Manager 2007 R2 simplifies this complexity with the ability to create Line of Business (LOB) views which clearly show the relationship of various system components to a business process.
- Real Time Service Level Objective (SLO) Monitoring – Operations Manager 2007 R2 allows the operator to easily link specific, percentage based service level objectives core Line of Business services or specific application components such as databases. This makes it easier to see the benefit of I.T systems to the organisation and can allow for information to be used in Business Process Improvement (BPI) or Business Process Restructuring (BPR) initiatives.